Shipping policy

***Please allow for up to 8 business days for processing each order, your patience is greatly appreciated! 

Please remember this a family owned and operated business, and I package/ship every order myself.  I truly do my best to get your beautiful crystal orders out as quickly as possible!

Once your order leaves my hands, the shipping carrier becomes responsible for it. All packages are insured through USPS (up to $100 free). If you’d like additional coverage, you’ll need to check out with my "USPS ADDED INSURANCE" listing.
All packages are insured through USPS, so if something unfortunately arrives damaged in transit, you’ll need to file a claim with USPS here
because of this, compensation must come through USPS rather than my shop. thank you for understanding!

For damaged item assistance, please take clear photos of the item, all packaging, and the shipping label before discarding anything. Carriers require packaging photos to approve claims.
Although each item and package is very carefully wrapped with care and multiple fragile stickers, some damages MAY occur from shipping.

*Missing Item(s): 

Please email me at moonandstarsgems@gmail.com

I am human and mistakes can happen; but please check all packaging before throwing it away, as smaller pieces sometimes get tucked into wrapping materials.


*Delivered Package:

Once a package is marked Delivered by the carrier, it is considered successfully delivered.

Please check mailboxes, parcel lockers, neighbors, and your local post office before contacting me, carriers often mark packages delivered early.

 I am not responsible for damage caused by extreme temperatures during transit (including heat-sensitive freebies such as candy).

 

*Wrong Address:

Please double check your shipping address before ordering!

I am not responsible for packages delivered to incorrect addresses.

Orders returned to me due to an incorrect or incomplete address can be reshipped once new shipping is purchased. Original shipping costs are non-refundable.



Moon and Stars Gems does not take responsibility for damages incurred during shipping.